THE FOLLOWING DESCRIBES THE TERMS AND CONDITIONS PURSUANT TO WHICH ASTROLEKHA.COM SERVICES (“ASTROLEKHA” OR “ASTROLEKHA.COM” OR “WE” OR “OUR”) PROVIDES YOU ACCESS TO OUR SERVICES.
WELCOME! YOU (“MEMBER” OR “YOU” OR “YOUR”) AGREE TO THESE TERMS AND CONDITIONS BY USING THE ASTROLEKHA.COM SERVICES (“TERMS OF SERVICE”).
ACCEPTANCE OF TERMS OF SERVICE: BEFORE USING THE SERVICES PROVIDED BY ASTROLEKHA.COM VIA OUR WEBSITE, PLEASE READ THESE TERMS OF SERVICE CAREFULLY (WHICH IS CURRENTLY LOCATED AT WWW.ASTROLEKHA.COM — THIS “WEBSITE”). By clicking the “I Agree” button, you agree to the terms of service.
THESE TERMS OF SERVICE MAY BE AMENDED AT ANY TIME AT THE DISCRETION OF ASTROLEKHA.COM BY POSTING THE AMENDED TERMS ON OUR WEBSITE. IF YOU BECAME A MEMBER BEFORE THE POSTING OF AMENDED TERMS ON OUR WEBSITE, THE AMENDED TERMS WILL AUTOMATICALLY GO INTO EFFECT 30 DAYS AFTER THEY ARE FIRST POSTED ON OUR SITE. YOU AGREE THAT YOUR CONTINUED USE OF THIS SITE FOLLOWING SUCH CHANGE WILL INDICATE YOUR ACCEPTANCE OF SUCH CHANGE. THIS CONTRACT MAY NOT BE ALTERED EXCEPT IN WRITING SIGNED BY BOTH YOU AND ASTROLEKHA.COM.
1. DESCRIPTION OF THE WEBSITE ASTROLEKHA.COM: ASTROLEKHA.COM offers astrological content, reports, data, telephone and email consultations (the “Content”) via the Internet and email. To access the personalised astrological zone and/or to get extra Content and services from astrolekha.com (the “Paid Services”), You may be required to register as a member of astrolekha.com. The Free Services and Paid Services are jointly referred to as the “Services” in these Terms of Service. In exchange for Paid Services, Member undertakes to: (1) submit certain current, complete, and accurate information about Member when requested to do so by astrolekha.com, and (2) maintain and update this information as necessary to keep it current, complete, and correct. In these Terms of Service, “Registration Data” refers to all the information We seek and You submit during first sign-up, as well as any subsequent revisions. Numerous Services and Content are provided by third-party vendors, not astrolekha.com.
2. ELIGIBILITY OF MEMBERS The Services are provided only to those who can make legally binding contracts in accordance with applicable legislation. Without limiting the foregoing, the Services may not be utilised by minors (under 18 years of age in most jurisdictions) or temporarily or permanently suspended astrolekha.com members. Moreover, astrolekha.com does not accept use of the Services by residents (a) of any jurisdiction that prohibits our Services, or (b) of any country that is forbidden by law, rule, treaty, or administrative act from engaging in trade dealings. Please do not use the Services if you do not meet the requirements.
3. MEMBER REGISTRATION DATA: Upon registering, you will receive an astrolekha.com identity (“YOUR EMAIL ID”) and a password. You are solely responsible for maintaining the secrecy of your astrolekha.com e-mail address and password. You are liable for any uses of Your account, whether permitted by you explicitly or not. You can change Your password by following the on-site instructions. You agree that Your account, EMAIL ID, and password cannot be sold or transferred to a third party. You promise to alert astrolekha.com promptly of any unauthorised use of Your account or any other known security violation.
4. OUR ACCESS TO YOUR ACCOUNT: To ensure that astrolekha.com is able to provide high-quality services, respond to customer needs, and comply with applicable laws, You consent to astrolekha.com employees and agents having case-by-case access to Your account and records to investigate complaints or other allegations or suspected abuse.
5. MODIFICATION OF SERVICES; BREACH; TERMINATION: astrolekha.com may change or discontinue (in whole or in part) the Services or Your account with us, with or without notice and for any reason, and without responsibility to You, any other user, or any third party. Without limiting the foregoing, We reserve the right to immediately terminate Your account (a) if We are unable to verify or authenticate Your Registration Data or other information provided by You, (b) if We believe that Your actions may expose You, astrolekha.com, or all or some of Our other users to legal liability, or (c) if We believe You have I provided us with false or misleading Registration Data or other information, (ii) interfered with other users or the administration of
7. REFUND AND CANCELLATION POLICY: Detailed Return and Cancellation Policy Service
Only refund requests sent to [email protected] within two hours of payment will be accepted. No refunds will be issued after two hours have passed after the moment of payment.
If the customer’s information is inaccurate, no refund will be granted. However, if the consumer sends us an email within an hour of ordering the report, we will consider making the requested adjustments.
Once the report has been sent to the client, there shall be no refunds.
All qualified refunds must be processed within seven business days of request receipt. However, this is subject to bank/payment gateway transaction and processing times.
In the event of an accidental double payment for a single order, one payment will be returned.
All refunds will be issued after deducting the bank and/or payment gateway transaction fees, as well as any additional fees incurred by astrolekha.com in processing and/or delivering the service, as applicable.
Product with a Complete Return and Cancellation Policy
All printable items are non-returnable, including the astrolekha Brihat Horoscope, astrolekha Year Book, Trikal Samhita, and Janam Patri.
If a product is damaged, defective, or broken, the client may request a replacement or a refund. For this, customers may email [email protected] within two business days of product delivery. No refunds will be accepted after two days have passed from the date of goods delivery.
All products must be returned in their original condition, along with any invoices and/or labels. Within two days of delivery, the customer must submit photographs of broken/defective/damaged merchandise through email to [email protected] Disputes filed beyond two days following delivery may not be considered by sellers.
In the event of an accidental double payment for a single order, one payment will be returned.
All refunds will be issued after deducting the transaction fees levied by the bank and/or the payment gateway, the cost of shipping or courier fees (both ways), customs duty, and/or any other fees incurred by astrolekha.com in processing and/or providing the service, as applicable. However, none of the foregoing shall be recovered if the refund is due to a damaged/defective/broken product.
8. MEMBER BEHAVIOR AND RESTRICTIONS; COMPLIANCE WITH LAWS: Your right to use the Services is an individual one. You affirm that You are a natural person and not a corporation or other business entity. You agree not to resell or otherwise use the Services for commercial purposes without the prior written authorization of astrolekha.com. You alone are responsible for the content of any transmissions made over Our Website. All local, state, national, and international laws and regulations apply to your use of the Services. You agree: (1) to comply with all Indian laws concerning the transmission of technical data exported from India via the Service; (2) not to use the Website or the Services for illegal purposes; (3) not to interfere or disrupt networks connected to astrolekha.com; (4) to comply with all applicable regulations, policies, and procedures of networks connected to the astrolekha.com Website; and (5) to comply with all applicable domestic and international laws, statutes, ordinances, and regulations. Due to the fact that astrolekha.com uses the Internet to send and receive some messages, Your conduct is subject to Internet legislation, policies, and procedures. You agree not to use astrolekha.com for chain letters, junk mail, spamming, or any other type of distribution lists to any individual who has not given express permission to be included in such a process. You undertake not to communicate through astrolekha.com any anything that is unlawful, harassing, libellous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable. You also undertake not to submit any content that could constitute a criminal offence, give rise to civil liability, or otherwise violate any applicable local, state, national, or international law or regulation. Unauthorized attempts to access other computer systems are prohibited. You shall not interfere with the use or enjoyment of the Website or Services by any other astrolekha.com member.
9. NO WARRANTY. YOU AGREE AND ACKNOWLEDGE THAT:
A. THE SERVICES ARE PRESENTED “AS IS” AND WITH ALL DEFECTS. ASTROLEKHA.COM IS NOT RESPONSIBLE FOR THE AVAILABILITY (OR LACK THEREOF), TIMELINESS (OR LACK THEREOF), DELETION, MISDELIVERY, OR FAILURE TO STORE ANY MEMBER COMMUNICATIONS OR PERSONALIZATION SETTINGS; (B) IN PARTICULAR, BUT NOT LIMITATIVELY, ASTROLEKHA.COM MAY DELETE E-M NO ADVICE OR INFORMATION OBTAINED BY YOU FROM ASTROLEKHA.COM OR THROUGH THE SERVICES, WHETHER ORAL OR WRITTEN, SHALL CREATE ANY WARRANTY.
10. LIMITATIONS OF LIABILITY. IN NO EVENT WILL ASTROLEKHA.COM OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS AND THE COST OF PROCURING SUBSTITUTE GOODS AND SERVICES (COLLECTIVELY, “INDIRECT DAMAGES”) ARISING OUT OF OR IN CONNECTION WITH OUR ASTROLEKHA.COM AND ITS SUPPLIERS ARE NOT LIABLE FOR INDIRECT DAMAGES ARISING OUT OF OR IN CONNECTION WITH: (A) THE USE OR INABILITY TO USE THE SERVICES; (B) ANY GOODS OR SERVICES PURCHASED OR OBTAINED THROUGH ASTROLEKHA.COM’S SITE, OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO THROUGH ASTROLEKHA.
(C) THE LOSS, UNAUTHORIZED ACCESS TO, OR ALTERATION OF TRANSMISSIONS OR DATA OF A USER.
You acknowledge that the Content, which includes but is not limited to text, software, music, sound, photographs, video, graphics or other material contained in either sponsor advertisements or distributed via email, commercially produced information presented to Member by astrolekha.com, its suppliers, and/or advertisers, is protected by copyrights, trademarks, service marks, patents and/or other proprietary rights and laws. Unless expressly authorised by astrolekha.com, its suppliers, or advertisers, you may not copy, use, reproduce, distribute, perform, display, or make derivative works from the Content.
13. NOTICES. Except as expressly provided differently in these Terms of Service, all notices to a party shall be in writing and shall be delivered by email or conventional mail. Notice must be deemed given twenty-four hours after an email is delivered, or three days following deposit in the mail, to Member at the address provided by Member in the Registration Data and to astrolekha.com at the address listed below: A-726, Kamla Nagar, Agra (UP), India.
14. ARBITRATION; INJUNCTIVE RELIEF. Any dispute, controversy, or claim arising out of, relating to, or in connection with this Agreement shall be resolved by binding arbitration in accordance with the norms for commercial arbitration in the Indian Law. The arbitration shall be conducted by a single arbitrator selected in accordance with the rules of Indian law, and any court with jurisdiction may enter judgement on the arbitration award. Regardless of the foregoing, either party may seek interim or preliminary relief from a court of competent jurisdiction in Agra in order to protect its rights pending the completion of any arbitration hereunder, and both parties consent to the exclusive jurisdiction of the courts of India and venue in Agra, Uttar Pradesh for any such proceeding. If any party violates this provision by filing a lawsuit, the other party may recover up to $1,000 in attorney fees and costs.
The information collected by the Website may be used for any purpose permitted by relevant law, including but not limited to the following: –
a. For personalising the browsing experience. The personal information collected in Clause “Personal Identifiable Information” may be used for research, for improving marketing and promotional efforts, to analyse usage, improve the Website’s content and product offering, and for customising the Website’s layout to meet the needs of its Users, while ensuring the user’s anonymity.
b. You consent to us contacting you by email, phone, or SMS.
c. With IP tracking details and Cookies data, the Website will only use it to facilitate the use of the website and provide a personalised experience, and sensitive information will not be shared with third parties without the User’s consent.
d. All information (and copies thereof) collected by Website, including without limitation Personal Information, User Data, and other information related to your access and use of Website’s services, may be retained by Website for such period as necessary, including but not limited to purposes such as compliance with statutory or legal obligations, tax laws, and potential evidentiary purposes, and for other reasonable purposes such as to implement, administer, and improve Website’s services.
e. In order to provide you with a seamless experience on the Website and to maximise your comfort, the Website may use the information collected through cookies, log files, device identifiers, location data, and clear gifs to: (a) remember information so that you do not have to re-enter it during your visit or the next time you visit the site; (b) provide custom, personalised content and information, including advertising; (c) provide and monitor the effectiveness of security measures; and (d) provide
f. Website employs third-party analytics tools to measure usage and traffic patterns for the Services. These technologies collect non-personal, non-sensitive information transmitted by the User’s device, such as visited web sites, add-ons, and other data that supports the Website in enhancing its Services. This information is collected from Users in the form of anonymised logs, so that it cannot be used to identify a specific User.
TERMS AND CONDITIONS OF ASTROLEKHA APP (TALK TO ASTROLOGER/CHAT WITH ASTROLOGER/LIVE ASTROLOGER)
YOU ACKNOWLEDGE THAT WE ONLY PROVIDE A PLATFORM WHERE ASTROLOGERS CAN PROVIDE ASTROLOGY SERVICES TO USERS, AND THAT WE HAVE NO DIRECT OR INDIRECT CONTROL OVER THE CONVERSATION BETWEEN ASTROLOGERS AND USERS. YOU USE THE SERVICES AT YOUR OWN RISK, AND YOU WILL BE RESPONSIBLE FOR ANY LOSS OR DAMAGE INCURRED AS A RESULT OF SUCH CONVERSATIONS OR RECOMMENDATIONS. IN NO EVENT SHALL astrolekha OR ANY OF ITS DIRECTORS/OFFICERS BE LIABLE FOR SUCH LOSS OR DAMAGE.
EXAMPLE: WE MAKE NO WARRANTIES REGARDING: (A) THE RECOMMENDATION PROVIDED THROUGH THE SERVICE; (B) THE PARTICULAR FEATURES OF THE SERVICE, OR ITS ACCURACY, RELIABILITY, AVAILABILITY, OR ABILITY TO MEET YOUR NEEDS;
THE WEBSITE IS PROVIDING SERVICES THROUGH A VARIOUS PANEL OF ASTROLOGERS WHO HAVE BEEN APPROPRIATELY VERIFIED BY THE WEBSITE, AND SUCH SERVICE PROVIDER (ASTROLOGER) MAY FROM TIME TO TIME RECOMMEND USING MANTRAS, JANTRAS, GEMSTONES, OR OTHER ASTROLOGICAL REMEDIES TO BE USED BY THE USER. THE ASTROLOGERS MAKE SUCH RECOMMENDATIONS IN GOOD FAITH, BUT THE WEBSITE AND ITS SUBSIDIARIES, AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, PARTNERS, AND LICENSORS MAKE NO WARRANTY THAT:
The service will fulfil your needs.
THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, AND ERROR-FREE. THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE WILL BE ACCURATE OR RELIABLE. THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH THE SERVICE WILL MEET YOUR EXPECTATIONS. YOU ARE REQUIRED TO MAKE COMPLETE DISCLOSURE REGARDING THE EMOTIONAL, MENTAL, AND PHYSICAL STATE OF THE PERSON SEEKING ADVICE FROM THE PANEL OF ASTROLOGERS OF THIS WEBSITE SO THAT THE ASTROLOGERS MAY MAKE AN INFORMED DECISION REGARDING PROVIDING ADVICE.
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Free One-Day, Two-Day, and Standard Shipping Guaranteed on Eligible Items and Locations
Why pay Rs.100 for Delivery each time you purchase an item? As a Cloud Plan member, you’ll receive limitless FREE Delivery to over a hundred Indian cities on products from India’s largest astrolekha Shop. Cloud Plan items that do not qualify for free delivery to your location outside of India.
We have the right to approve or deny membership to the Cloud Plan at our discretion.
We may send you emails and other messages pertaining to Cloud Plan and your Cloud Plan subscription (regardless of any settings or preferences related to your astrolekha account).
Except as permitted by these terms, you may not transfer or assign your Cloud Plan membership or any Cloud Plan advantages.
Using Cloud Plan privileges, members are not permitted to acquire things for resale, renting, or shipment to their customers or potential customers.
astrolekha may, at its sole discretion, periodically add or remove Cloud Plan membership privileges.
Astrolekha prohibits you from reselling or using for commercial purposes any portion of the software’s content online. No portion of the astrolekha Software content may be reproduced, transmitted to, or stored in another website, nor may any of its pages or portions thereof be disseminated in any electronic, nor included in any public or private electronic retrieval system or service, without prior written authorization.
You undertake not to directly or indirectly edit, alter, change, amend, vary, transform, revise, translate, or otherwise distribute any content/reports of astrolekha Software.
You may not duplicate, use, reproduce, distribute, perform, display, or generate Astrolekha’s trade names, images, logos, and trademarks for commercial or business purposes.